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Privacy Policy - Last updated: 02/04/2026

1. Introduction

This Privacy Policy explains how Balloon Crew (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website, make an enquiry, place an order, or interact with us.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

2. Who We Are

Balloon Crew is a UK-based business providing balloon decorations, event styling, and related services.

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

3. What Personal Data We Collect

We may collect and process the following personal data:

  • Full name

  • Email address

  • Phone number

  • Billing and/or delivery address

  • Event details (e.g. date, location, requirements)

  • Payment information (processed via third-party payment providers)

  • Messages or enquiries you send to us

  • Website usage data (e.g. IP address, browser type, pages visited)
     

4. How We Collect Your Data

We collect personal data when you:

  • Fill in a contact or enquiry form

  • Place an order or booking

  • Communicate with us via email, phone, or social media

  • Browse our website (via cookies and analytics tools)
     

5. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to enquiries and provide quotations

  • To process and fulfil orders or bookings

  • To communicate with you about your order

  • To manage customer relationships

  • To improve our website and services

  • To comply with legal and regulatory obligations
     

6. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to fulfil orders or take steps prior to entering into a contract

  • Consent – where you have given clear consent (e.g. marketing communications)

  • Legal obligation – where required to comply with the law

  • Legitimate interests – to operate and improve our business, provided your rights are not overridden
     

7. Sharing Your Data

We do not sell your personal data.

We may share your data with trusted third parties where necessary, such as:

  • Payment processors

  • Delivery or logistics providers

  • Website hosting and IT service providers

  • Professional advisers (e.g. accountants)

All third parties are required to handle your data securely and in compliance with UK data protection laws.
 

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.
 

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us using the details provided above.
 

10. Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyse website traffic

  • Enhance user experience

You can control cookies through your browser settings.
 

11. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.


12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
 

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.


14. Contact Us

If you have any questions about this Privacy Policy or how Balloon Crew handles your data, please contact us at:

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